» The duty hours for drivers is from 09.00 am to 08.00 pm. These timing are not applicable for pickup/drop.
» Any complaints/issues related to the driver to be intimated to our representative promptly during the service itself so that we can take nece... actions to yield a better service.
» In the event of circumstance. Situation such as road blockage due to strike/agitation, road construction, natural calamities, siden evacuation, which is beyond our control and additional expenses included due to these reason has to be booo by the agent/client.
» Vomiting on seats and floor are subjected to additional cleaning charges payable at the nearby service centres directly by the passenger.
» Consumption of alcohol or smoking strictly prohibited inside the vehicle.
» Sedan cars are not equipped with luggage carrier on the top. only bigger cards are equipped with luggage carrier on the top such as Ertiga/Lodgy/Innova etc..
» Rates are quoted in INR(Indian Rupees)
» Cancellation before one week prior to journey date - Full advance refund in 72 hrs.
» Cancellation within one day to journey date - No refund
» Guests can check in at 12:00 hrs, we will welcome you with welcome drink and start cruise after a short briefing introduction, relax and enjoy the canals, rivers and backwater, at 13:00 hrs houseboat will stop for lunch, with lavish menu of traditional Kerala cuisine. (if your require any special meals like main food in north Indian or food without spice etc it has to be informed in advance).
» 14:00 hrs it will continue its cruise covering beautiful rivers and canals with palm trees and small houses near to it , villages paddy fields, churches, etc, you can also buy fresh prawns or crab or karimeen from local fishermen and give to our chef , who will prepare it for your dinner.
» 17:30 hrs The houseboat will anchor (till next day morning 08: 00) most of the time we will stop near the land because, you can also get a chance to go out and walk along the riverside or villages and come back, Evening Enjoy your Dinner and leave all world behind you and have a good sleep in your floating paradise.
» Bed tea / Coffee will be provided, enjoy the sunrise and breath polution free air. At 08:30 hrs Breakfast which includes bread, butter, jam together with Iddily & Dosa etc.
» 09.00 hrs is the time to check out and end of services in houseboat and leave houseboat with an ever lasting beautiful memory.
» The Menu is normally fixed. Any changes to be intimated in advance.
» Check in: 12 noon, Check out: 9 AM. One stay is for 21 hrs and not for 24 hrs.
» Beverages & any cook to order will be charged extra on actual.
» The boat will be anchored in the lake or canal during night & will not cruise after 17.30 hrs.
» Air conditioners in the bedroom will be switched on only from 9 PM to 6 AM.
» Incase of A/C failure, Non A/C deluxe houseboat tariff will be charged.
» Cancellation Policy If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money.
» Cancellation charges up to 30 days from the date of Check in will be 10% of the total cost of package.
» Cancellation charges up to 15 days from the date of Check in will be 20% of the total cost of package.
» Cancellation 4-3 days from the date of Check in will incur 30% of the total cost of package.
» Cancellation between 3-2 days (72 hours to 48 hours) from the Check in will incur charges of 50%.
» No refund if cancellation is (48 hours to the event.)